Frequently Asked Questions
How do I care for my new bag or purse?
All bags are sprayed with a fabric protector. A clean white rag and water will rub out most dirt spots. Most bags can be put in the washer in cold water only. Let air dry, do not stick in the dryer.
Do you do custom orders?
Yes we do! We can customize any existing piece in your closet or we can make something from scratch. Use your imagination! Please contact us at sunshine@sunshinechristine.com to start this wonderful process.
Do you make all the items you sell?
Yes, all items we sell both Fashion & Art are made by Sunshine Christine. Most the items we make are made in very small quantities so that you will be confident that you will be purchasing a rare and unique product.
Do you sell wholesale?
Yes, Sunshine Christine does sell wholesale and on consignment. Please contact us at sunshine@sunshinechristine.com for further details.
Do you ship internationally?
Yes.
Policies
1. Security Policy
We've done our best to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards of safety, security features, and confidentiality.
2. Privacy Policy
Your Privacy Online: Sunshine Christine is committed to ensuring your privacy as a customer. You can be confident that we do not sell or exchange names or any other information about our online customers with third parties.
3. Shipping & Handling and Delivery Information
Sunshine Christine uses USPS Priority Mail in the USA (delivery in 2 to 5 days - Signature confirmation) for smaller purchases and FedEx or UPS (whichever is cheapest or requested) for larger items . Sunshine Christine will not be responsible for any package sent by not trackable means. Please note that all shipping fees include a handling charge.
Tracking numbers will be sent via email upon request.
If you purchase an item that is in stock, we will ship your order within
3 business days of receipt of order and credit card payment. You will be informed
via email if it will be longer than 3 business days (ie: we are on vacation,
or a holiday is preventing us from shipping).
Note: If you pay by eCheck, we wait 7 days until the check clears before we
send your package.
4. Guarantee and Return Policy
Guarantee and Return Policy: Sunshine Christine takes pride in the quality and craftsmanship of all of our products. It is very important to us that you are both happy and 100% satisfied with any items purchased from us. Accordingly, if the product does not meet your expectations upon arrival, you have 7 days to return your unused (sellable) merchandise in unopened package for a prompt refund of the purchase price of the item, excluding the shipping fee. If you paid by credit card, then your card will be credited when Sunshine Christine has received and processed your return, typically, within three business days. Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement. Item(s) must be unused and in the same condition as received. All returns should be returned to us by the same shipping method as received - for USPS Priority Mail, please request delivery confirmation (a tracking number will be provided). We will email you to inform you that we have received the return, and that your refund has credited.
All Sales are final on purchased Paintings . (No Exchanges either....sorry)
5. Return Instructions
Please send an email to sunshine@sunshinechristine.com to inform us that you are returning an item or items and to receive return verification number. Please include (in e-mail & package) your name and invoice number and the return verification number. Pack the item in either the original or similar box, and make sure to include the attached original product tags. Tape the shipping label securely to the box. Send to (please email us for the top secret return address).
6. Payment Options
We accept MasterCard, VISA, and Discover credit cards, and money orders through Paypal. We do not accept C.O.D's.